Save hours of searching through forums and videos. Describe the vehicle, symptoms, diagnostics and work already carried out. The MID Auto team will review your specific case and prepare a personalised PDF report with likely causes, next checks and a recommended action plan.
Receive a clear explanation of what is most likely causing the symptoms, what should be checked and how to plan the next steps with your workshop, without replacing parts at random.
Receive a structured technical second opinion on a specific case. You can provide fault codes, live values, adaptation values, pressures, temperatures and test results to receive a more detailed diagnostic and repair plan.
A practical technical report prepared for the specific vehicle, gearbox and problem, not a generic answer copied from a forum.
Wasted money on incorrect repairs
Wasted time searching for answers
Unnecessary repairs, incorrect parts ordered, and repeated work.
Choose whether you are a vehicle owner or a workshop. Enter the VIN, gearbox details, symptoms, diagnostics and history. The form will show additional questions based on your answers.
Upload photos, diagnostic reports, invoices, audio or video when useful. If fault codes are available, enter them or upload a photo or PDF.
Review all information and pay securely by card. The price is EUR 36 including VAT. The case is created only after successful payment.
After technical review, you will receive a personalised PDF report by e-mail within 72 hours, excluding non-working days. If we need additional information, we will write to you in the same thread.
The more reliable information you provide, the more specific and complete the answer can be. The VIN is required and the gearbox code is strongly recommended. Add fault codes, operating conditions, previous repairs, measurements, live values, photos, audio or video when available.
You may submit a case without fault codes or workshop diagnostics. We will use the information available, but the answer may be more general and have a lower confidence level. This alone is not grounds for a refund.
After receiving the first PDF report, you may send one follow-up question in the same e-mail thread within seven calendar days. If the question concerns the same vehicle, gearbox and original problem, you will receive one update to the answer.
We accept cases concerning automatic gearboxes and directly related systems. We do not accept Honda vehicles or robotised manual gearboxes with one clutch. Do not submit unrelated engine, suspension, brake, body or other component problems.
The report is technical guidance based on the information provided. It does not replace physical inspection, measurement, disassembly or examination of the vehicle by a qualified specialist.
One case covers one vehicle, one automatic gearbox or related unit, and one initial problem or group of related symptoms. If the related problem affects several parts of the same gearbox, such as the mechatronic and clutches, it remains one case. A second vehicle, a second gearbox or a separate unrelated problem requires a new payment.
If the case concerns a supported automatic gearbox and, after reviewing the information and any requested additions, we decide that we cannot provide useful technical guidance, we will refund the amount paid at our cost. If we can provide useful but conditional or more general guidance because diagnostics, fault codes, measurements or other necessary information are missing, the service is considered delivered and the payment is not refunded.
MID Auto has more than 30 years of specialist experience with automatic gearboxes, thousands of successful repairs across Europe, and is one of the largest remanufacturers and distributors in the Balkans. We work with established brands, components and technologies, including Aisin, BorgWarner and many others.
Yes. We will work with the available information, but the answer may be more general and have a lower confidence level.
Not in one case. A separate case and payment are required for each vehicle and gearbox.
No, provided the symptoms and cause are related and concern the same gearbox.
When applicable and reliably verified for the specific gearbox, the report may include procedures, clearances, torque values, software and adaptation steps.
No. We currently do not accept Honda vehicles or robotised manual gearboxes with one clutch.
Within 72 hours after successful payment and receipt of sufficient information, excluding non-working days. The time is paused when additional information is requested.